CUSTOMER SERVICE & FAQ
Frequently Asked Questions (FAQ)
- “How do I place an order?”
- “Is it safe to shop online?”
- “What are your payment options?”
- “Is there any sales tax?”
- “What are your shipping rates and return policy?”
- “Do you ship internationally?”
- “I don’t like ordering online. Can I order by phone or pay by check/money order?”
- “How do I contact you for Customer service issues not on the FAQ?”
“How do I place an order?”
To place an order, simply add all desired items to your shopping cart. To place any of the items in a shopping cart, simply enter the desired quantity and click on the ‘add to cart’ button. You may edit quantities at the ‘go to checkout’ section by entering a desired number and hitting the ‘update’ button. To remove an item, simply click on the ‘remove’ button or the ‘empty cart’ button. Once complete, please hit the ‘go to checkout’ button.
After entering billing and shipping information press the “Make Purchase” button above to go to a secure Paypal or Google Checkout payment gateway to complete your purchase.
“Is it safe to shop online?”
We keep all your information private and secure. All orders are placed through secure servers at Paypal or Google Checkout, and we will not release any of this information to any third party. Ever. We want your shopping experience at raizana.com to be safe and secure and we are fully committed to this goal.
Using your credit card to place an online order with raizana.com is far safer than using your credit card in a store or over the phone. Your credit card number is never seen by anyone at raizana.com. Instead, your credit card information is entered at PayPal’s or Google Checkout’s gateway and is not shared with us.
“What are your payment options?”Through PayPal and Goole Checkout we happily accept all major credit and debit cards, as long as it has a Visa, Mastercard, Discover, or American Express symbol on it.
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“Is there any sales tax?”
Some items may be subject to 7.25% sales tax for the residents of California only, as we ship from California.
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“What are your shipping rates and return policy?”
RAIZANA is committed to freshness and superb quality. Therefore, we ship our tea and other items within 24-48 hours after an order is placed. We do not guarantee same day shipping, but will ship orders if fresh stock is available. We will notify you if there are any delays due to out of stock items as soon as we receive your order. Orders are not processed on weekends and holidays.
Shipping rates are based on USPS First Class ground shipping within the United States. For international shipping please contact us at customerservice@raizana.com for a shipping estimate.
Free shipping promotions are limited to the Continental 48 US States.
Returns
We, at RAIZANA stand 100% behind every product we carry and strive to consistently bring you the best herbs. RAIZANA’s herbs are specially picked and packaged to ensure you receive the finest quality tea each time you purchase.
We guarantee your complete satisfaction, and if for any reason our products fail to meet your expectations, please return for a full refund or exchange within 14 days of purchase. Please contact Customer Service at customerservice@raizana.com to arrange for return shipping at no cost to you.
“Do you ship internationally?”
Yes. However, we ship to a limited number of countries at this time. They are: Argentina, Austria, Belgium, Brazil, Canada, Chile, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Malaysia, Malta, Mexico, Morocco, Netherlands, Norway, Philippines, Poland, Portugal, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Em., United Kingdom, Vatican City.
Shipping rates are based on USPS First Class ground shipping within the United States. For international shipping please contact us at customerservice@raizana.com for a shipping estimate.
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“I don’t like ordering online. Can I order by phone or pay by check/money order?”
Ordering online at Raizana is totally safe as we use state-of-the-art encryption and charge handling methods. Your credit card number, for example, is never seen by anyone. However, if you feel more comfortable ordering via telephone, contact one of our knowledgeable and friendly staff and they will be more than happy to help you. We currently do not accept checks or money orders for purchases at Raizana.
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“How do I contact you for Customer service issues not on the FAQ?”
If there are any questions or issues with placing an internet order, please email us at customerservice@raizana.com, or use the form below.
Please post comments or questions for Raizana below.
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